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Face-to-Face Recording for Counter ServiceThe counter is one of the most important communication windows for employees and customers. DCLog MoIP enables companies to oversee the communication process between their employees and their customers, effectively improving the quality of services. In addition, voice and video records of customer service processes would provide credible factual evidence for business disputes that may arise in the future, allowing companies avoid unnecessary legal disputes. |
DCLog MoIP uses directional or omnidirectional microphone for voice capture and sends voice data to the recording server using an IP-based DC-AudioPOINT (AP1101 / AP1122).
DC-AudioPOINT can also play recording files, pre-recorded files and recording tones to the user through the built-in speaker. In addition, DC-AudioPOINT can also be used for remote voice alarm. |
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Flexible Recording ModeUsers can set the recording mode to full-time recording, time recording or customization through the system configuration, as well as customize the functions of the control buttons as needed. Recording files can be automatically saved according to the duration of the recording or file size, or on demand by customizing the button functions. |
Integrate with Call Recording SystemThe DCLog MoIP can be integrated with the DCLog phone call recording system centrally manage face-to-face and call recordings in the same user interface. DCLog provides comprehensive recording query conditions, including date, time, calling number, call direction, call duration and so on. Users can choose to playback multiple recordings continuously, or add user-defined tags to the recordings. |
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Button ControlWith four programmable button control panel, customers can define different functions according to their needs, such as “start recording”, “save as a new recording file”, “play back a record” and so on.
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Counter service voice and video recording products
Flexible video mode
Dedicated Hardware Devices
- Audio and video capturing terminal (SIP protocol, voice and video recording)
DC-VP1100
Video encoding format | H.264 |
Image Sensor | Megapixel progressive scan CMOS, 1280H x 720V |
Focal length | 2.8mm |
Aperture | F1.8 |
Maximum resolution and frame rate | 1280×720 (30fps) |
Audio input | Built-in microphone and 3.5mm input interface |
Audio output | Built-in speaker and 3.5mm output interface |
Integrated microphone | stand by |
Integrated speakers | stand by |
Video encoding format | G.711u / a |
VOIP / SIP support | SIP |
Power over Ethernet | IEEE802.3af, Class 2; 10M / 100M auto-sensing |
Interface | External Interface: RJ45 Ethernet interface |
3.5mm output interface | |
3.5mm input interface | |
power input | |
Specification | 138 (D) x 86mm (H) |
Weight | 0.4kg |
Temperature and humidity | Operating temperature: 0 ° – 45 ° C (32 ° – 113 ° F) 10 – 90% (non-condensing) |
Storage temperature: -20 ° C – 60 ° C (-4 ° F – 140 ° F) | |
Power Adapter | Output: 12VDC / 0.5A; Input: 100-240VAC, 50-60Hz |
- Audio and video capturing terminal (SIP protocol, voice and video recording)
DC-VP5120
OS | Android |
Software | SIP video capture APP |
Video encoding format | H.264 |
Image Sensor | Megapixel progressive scan CMOS, 1280H x 720V |
Focal length | 2.8mm |
Aperture | F1.8 |
Maximum resolution and frame rate | 1280×720 (30fps) |
Integrated microphone | Support, bi-directional 4 microphone, noise-canceling microphone |
Integrated speakers | stand by |
Video encoding format | G.711u / a |
VOIP / SIP support | SIP |
Interface | External Interface: RJ45 Ethernet interface |
3.5mm input / output interface | |
power input | |
Mini USB | |
Temperature and humidity | Operating temperature: 0 ° – 45 ° C (32 ° – 113 ° F) 10 – 90% (non-condensing) |
Storage temperature: -20 ° C – 60 ° C (-4 ° F – 140 ° F) | |
Power Adapter | Output: 5-12VDC / 0.5A |
Input: 100-240VAC, 50-60Hz |
- Recording adapter (SIP protocol, POE, voice recording)
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- Beam forming unidirectional / bidirectional / omnidirectional microphones
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Related Products List
811-0001-001, DCLog ES Recording Software
811-9900-001, DCLog ES recording license
931-1000-002, DC-AP1101
931-1000-003, DC-AP1122
932-0000-002, DC-MIC200
932-0000-015, DC-MIC431
934-3004-001, DC-VP1100
934-3004-002, DC-VP5120
81 * – ***** – *** / 93 * – ***** – ***, products included are not all listed, please contact us for details.