Counter Service Recording

Face-to-Face Recording for Counter Service

The counter is one of the most important communication windows for employees and customers. DCLog MoIP enables companies to oversee the communication process between their employees and their customers, effectively improving the quality of services. In addition, voice and video records of customer service processes would provide credible factual evidence for business disputes that may arise in the future, allowing companies avoid unnecessary legal disputes.

DC-AudioPOINT can also play recording files, pre-recorded files and recording tones to the user through the built-in speaker. In addition, DC-AudioPOINT can also be used for remote voice alarm.

Flexible Recording Mode

Users can set the recording mode to full-time recording, time recording or customization through the system configuration, as well as customize the functions of the control buttons as needed. Recording files can be automatically saved according to the duration of the recording or file size, or on demand by customizing the button functions.

Integrate with Call Recording System

The DCLog MoIP can be integrated with the DCLog phone call recording system centrally manage face-to-face and call recordings in the same user interface.

DCLog provides comprehensive recording query conditions, including date, time, calling number, call direction, call duration and so on. Users can choose to playback multiple recordings continuously, or add user-defined tags to the recordings.

Button Control

With four programmable button control panel, customers can define different functions according to their needs, such as “start recording”, “save as a new recording file”, “play back a record” and so on.