Face-to-Face Recording for Counter Service

The counter is one of the most important communication windows for employees and customers. DCLog MoIP enables companies to oversee the communication process between their employees and their customers, effectively improving the quality of services. In addition, voice and video records of customer service processes would provide credible factual evidence for business disputes that may arise in the future, allowing companies avoid unnecessary legal disputes.

 

DCLog MoIP uses directional or omnidirectional microphone for voice capture and sends voice data to the recording server using an IP-based DC-AudioPOINT (AP1101 / AP1122).

DC-AudioPOINT can also play recording files, pre-recorded files and recording tones to the user through the built-in speaker. In addition, DC-AudioPOINT can also be used for remote voice alarm.

 

Flexible Recording Mode

Users can set the recording mode to full-time recording, time recording or customization through the system configuration, as well as customize the functions of the control buttons as needed. Recording files can be automatically saved according to the duration of the recording or file size, or on demand by customizing the button functions.

 

Integrate with Call Recording System

The DCLog MoIP can be integrated with the DCLog phone call recording system centrally manage face-to-face and call recordings in the same user interface.

DCLog provides comprehensive recording query conditions, including date, time, calling number, call direction, call duration and so on. Users can choose to playback multiple recordings continuously, or add user-defined tags to the recordings.

 

 

Button Control

With four programmable button control panel, customers can define different functions according to their needs, such as “start recording”, “save as a new recording file”, “play back a record” and so on.

 

Counter service voice and video recording products

Use DC-VideoPOINT (VP1100 / VP5120) products to collect video and audio data of the counter service, send the audio and video data to the recording server via wired network based on SIP protocol.

Flexible video mode

Video mode can be full-time recording, but also supports  start / stop recording according to the actual need. To achieve more flexible video mode. Audio and video files can be saved automatically according to the recording time, but can also be saved on demand by customizing the key functions.

 

 

 

 

 

Dedicated Hardware Devices


  • Audio and video capturing terminal (SIP protocol, voice and video recording)

    DC-VP1100

Video encoding format H.264
Image Sensor Megapixel progressive scan CMOS, 1280H x 720V
Focal length 2.8mm
Aperture F1.8
Maximum resolution and frame rate 1280×720 (30fps)
Audio input Built-in microphone and 3.5mm input interface
Audio output Built-in speaker and 3.5mm output interface
Integrated microphone  stand by
Integrated speakers  stand by
Video encoding format G.711u / a
VOIP / SIP support SIP
Power over Ethernet IEEE802.3af, Class 2; 10M / 100M auto-sensing
Interface  External Interface: RJ45 Ethernet interface
3.5mm output interface
3.5mm input interface
power input
Specification 138 (D) x 86mm (H)
Weight 0.4kg
Temperature and humidity Operating temperature: 0 ° – 45 ° C (32 ° – 113 ° F) 10 – 90% (non-condensing)
Storage temperature: -20 ° C – 60 ° C (-4 ° F – 140 ° F)
Power Adapter Output: 12VDC / 0.5A; Input: 100-240VAC, 50-60Hz
  • Audio and video capturing terminal (SIP protocol, voice and video recording)

  DC-VP5120

OS  Android
Software SIP video capture APP
Video encoding format H.264
Image Sensor Megapixel progressive scan CMOS, 1280H x 720V
Focal length 2.8mm
Aperture F1.8
Maximum resolution and frame rate 1280×720 (30fps)
Integrated microphone  Support, bi-directional 4 microphone, noise-canceling microphone
Integrated speakers  stand by
Video encoding format G.711u / a
VOIP / SIP support SIP
Interface  External Interface: RJ45 Ethernet interface
3.5mm input / output interface
power input
Mini USB
Temperature and humidity Operating temperature: 0 ° – 45 ° C (32 ° – 113 ° F) 10 – 90% (non-condensing)
Storage temperature: -20 ° C – 60 ° C (-4 ° F – 140 ° F)
Power Adapter Output: 5-12VDC / 0.5A
Input: 100-240VAC, 50-60Hz
  • Recording adapter (SIP protocol, POE, voice recording)
DC-AP1101 DC-AP1122
  • Beam forming unidirectional / bidirectional / omnidirectional microphones
  DC-MIC431    DC-MIC810 / 830    DC-MIC200

 

Related Products List

811-0001-001, DCLog ES Recording Software

811-9900-001, DCLog ES recording license

931-1000-002, DC-AP1101

931-1000-003, DC-AP1122

932-0000-002, DC-MIC200

932-0000-015, DC-MIC431

934-3004-001, DC-VP1100

934-3004-002, DC-VP5120

81 * – ***** – *** / 93 * – ***** – ***, products included are not all listed, please contact us for details.