Record Every Voice, Every Interaction, Every Call
Record every conversation. DupliCALL DCLog recording system records complete and secured voice conversation for every interactive call into repeat playback recording files. It can ensure a 100% of voice capturing and forward the recorded recordings to ASR engine while complying the contact centre business security regulations so that no record is lost.
Comply with Industry Regulations to Avoid Compliance Risks
Comprehensive monitoring to ensure business compliance. DupliCALL DCLog recording system is equipped with a 100% call capture rate, integrate with artificial intelligence, supported by big data analysis and advanced report functions. All these help to accurately locate and manage various types of hidden compliance risks, assisting companies to achieve communication compliancy , regulatory compliancy and behavioural compliancy.
Accurate query to ensure business safety. DupliCALL DCLog recording system quickly and efficiently searches thousands of phone records for the required recording file through key call information and other related business information. Thereby, providing a basis for businesses to quickly resolve disputes, terminate and reduce business risks. Besides, establishing channels to listen customers’ voices and anticipate their needs while providing guarantees for businesses to serve their customers.
Capture 100% of Conversation
Full time all conversation recording. Records every customer conversation without missing any customer interaction data. This ensures you to intuitively see the whole staff-customer interaction process and the whole picture of the business’s work.
Automatic alarm monitoring and data pre-processing technology. Automatic alarm monitoring reduces downtime and enable customer to discover the device issue in time. This gives device administrator an early warning to solve the device issue. Advanced data pre-processing technology can effectively ensure that the original data is not lost in the process of network data transmission. Furthermore, guarantee the data integrity received by the recording system so as to ensure that no recording is lost, and the recording quality is good.
Searching for The Correct One
System automatically organizes and categorizes recording files. By connecting keywords, speech-to-text or other speech recognition engines, the system can automatically tag and categorize recording files according to the pre-setting on keywords or text logic. The connection with speech recognition engine also enables the system to transcript all voice data into test data. Moreover, search and playback the correct recording file from thousands of interaction recordings through specific text information.
Locate the needed one. Through the rich searching features of DupliCALL DCLog recording system, administrator can quickly search for the needed content from thousands of interactive information. With the mix playback of voice, screen and video recording, it helps to disclose the truth of the incident in time.
Protect Your Data, Protect Your Interest
Data security. Sensitive data is encrypted and save into database using AES 128 algorithm. Payment card industry data security standard (PCI-DSS 3.0) is compiled to fulfill the compliance goal of regulatory requirement. Recording file will not contain key sensitive information of customer.
Transmission security. All communications between client and server are encrypted using mainstream HTTPS and SSL based encryption methods. The actual content during data transmission is also encrypted with AES256. SFTP is optional for file uploading and archiving to ensure data security.
User security. User hierarchy and user permission is used to restrict the live monitoring and playback of every recording which prevents the intrusion of eavesdropper and ultimately achieve the system security requirement. In addition, Bcrypt algorithm is used to ensure user security incorporating with salt encryption method.
File authenticity. Inserting necessary digital information into voice files, watermark information into video files such as screen recording file and etc. This ensures the authenticity in the transmission process of voice or video files and proves that following principles can be effectively implemented while avoiding legal risk.
High Density System, Single Server Supports up to 4000 Channels
Since big corporation are applying artificial intelligence into contact centers and the compliance requirement towards contact center are increasing, low costing for server and high density of recording solution had been an important factor in choosing a contact center solution. DCLog released a system to support up to 4000 channels of concurrent recordings in a single server to provide possibility and support for corporations.
Support Linux and Windows OS, Better Fulfil Maintenance Requirements
Besides from supporting various versions of the Microsoft Windows OS, DCLog also support other Linux OS with x86 architecture system such as CentOS, Euler, OpenEuler, Redhat, SUSE, ubuntu and UOS; and Linux OS with arm architecture system such as OpenEuler and UOS. Above mentioned Linux OS will be an important consideration since public cloud and private cloud of software are slowly migrating to Linux OS.
Product Combination Provides Complete Solution
DCLog is one of the customer experience intelligence management product series. Products such as ISCM, IBAE, SoIP, MoIP, IMAM, VideoOPTI, etc. can be formed as a complete yet flexible intelligent security and compliance management solution. Each product from the combination can also be used alone or combined used. Furthermore, it effectively helps companies to promptly discover and eliminate risks while keeping the damage at minimum. Ultimately, makes better use of safety and compliance to create greater value.
|• Support LDAP
• Support single sign-on (SSO)
• Support SBC SIPREC recording deployment
• Support License centralized allocation and management
• Support Docker container and VM virtualization deployment
|• Support Voice + AI:
Support dual-track PCM file recording and real-time voice streaming; integrate with market mainstream speech analysis engines
• Support Image + AI:
Integrate with Optical Character Recognition (OCR) engine to recognize and record text content of agent screen
|• Support China mainstream database
• Support China server such as Zhaoxin
• Support China operating system such as Kylin and UOS
|• Support various database: MSSQL, MySQL, Oracle
• Support various operating system: Windows 64-bit, Linux 64-bit
• Support cross-browser: HTML5 architecture, no plugins required
|Quick Search and Playback
Playback recording file in 3 seconds after conversation ended
Result searched in 5 seconds from massive quantity of recording files
Customized metadata tagging for effective and automated search
Audio, video, screen and IVR recording files are searched and played in one centralized interface
Standard Restful API to achieve business system integration and quick search
|Outstanding New Technology Integration
Support integration with SIPREC 2.0 protocol/ standard
Support Cisco BIB and dynamic agent
Integrate with various market mainstream speech recognition engine and voiceprint recognition engine in real-time or offline
Support mainstream S3 object storage protocol in financial industry
Support multiple database main and backup high availability architecture
|High Density; High Concurrent Configuration
Single recording server supports up to 4000 channels of concurrent channels (Mono) or 2000 of concurrent channels (Stereo)
Single system supports up to 100 recording servers for centralized management
Single system supports up to 200,000 channels configuration, 100,000 of concurrent channels
Intelligent categorization and storage of recording files according to business rule
Automation alarm notification to administrator when system failure
Compliance assessment on counter personnel or sales representative operation
Support various HA architecture, achieve 99.99% recording stability
Support massive amount of data architecture
Flexibly distribute data via hardware or software distribution method
Perform lossless distribution on high volume data
Avoid packet loss due to high load on network card caused by high volume data
|Various Recording Method
Telephone channel recording
Business screen recording
USB device recording
All New Recording System, Provide Solution to 100% Conversation Compliance
Listening to each recording require huge manpower and not all recorded conversations are being listened to locate an issue. Random listening is being used to actively locate an issue and due to the massive amount of recording, only management compliance effect is effective but not actual effect. With the application of artificial intelligence technology, recording system able to provide full intelligent compliance and visualized subtitles. This is helping company to increase the intelligent security and compliance management into another high level, to prepare for any internal and external challenges.
|Feature Comparison List
Standard Recording System/ Intelligent Recording System
|DCLog Product Series||DCLog ES (Standard)
|DCLog EP (Intelligent)
|DCLog EC (Intelligent)
|Database Platform/ Intelligent Technology||SQL Related Database||●||●||●|
|SQL Related Database||一||●||●|
|ASR Voice Recognition Engine||一||●||●|
|Search and Playback Recording Method||Search based on SQL rule||●||●||●|
|Search based on keyword||一||●||●|
|Dual wave visualized playback||●||●||●|
|Dual subtitle visualized playback||一||●||●|
|Intelligent Tagging/ Violation Detection||Preset violation rule||一||一||●|
|Auto tagging violated calls||一||一||●|
|Manual evaluation on violated calls||一||一||●|
|Intelligent Tagging/ Call Type Categorization||Preset categorize rule||一||●||●|
|Auto tagging based on rules||一||●||●|
|Manual evaluation based on type||一||一||●|
|Remark: Intelligent recording system can be applied in various scenario, this table is only displaying example of Intelligent Tagging for Violation Detection and Call Type Categorization. Please contact us for more scenario.|
Complete Product Suite, Provide Possibility for Sustainable Development
We intensively focus on R&D and develop “security & compliance” intelligent management related products. After years investment and research, we have accumulated rich industry leading experience in “security” and “compliance” and have developed a complete product series to provide customers with solutions at various stages of “security” and “compliance”. As the AI technology becomes increasingly mature, we will adopt more AI technology to develop our intelligent products to meet the “safety & compliance” need in the market and its sustainable development.
Related Product List
811-0002-002/L，DCLog ES Base Package (Linux)