System Architecture (Client-Server Mode)

Each desktop client needs to install video recording client software (thin terminals need to be configured in the local storage). The recording server supports cluster mode deployment and the client-server connection supports active and standby redundancy. The Web management terminal can perform system parameter management and file management, and supports simultaneous screen playback and quality inspection of recordings, screens, and video files.


Product Advantages

  • Supports IM recording
  • Supports log search
  • Supports multi-screen recording
  • Supports fast forward, reverse, and screenshot
  • Supports multiple screen resolutions
  • Provides file export tools
  • Supports recording, video and recorded files synchronization play
  • Add bookmark annotations when playing a recorded file
  • Supports Windows thin terminal recording (local configuration storage required)
  • Provide rich third-party API interface, supports third-party control, file call


Technical Parameters

  • Hourly screen recording file storage per terminal <30M
  • Mean time between failure (MTBF) > 8000 hours
  • Screen recording client running memory <100M, CPU usage <10%
  • Ssingle screen recording server supports maximum 500 targets and 200 concurrent recording


Safety and Reliability

  • Long record screen alarm
  • Real-time black screen fault alarm
  • Not recording fault real-time alarm
  • Complies with third-party payment industry data security standards (PCI DSS), file encryption, storage and uploading, recording of sensitive information, skip recording


Product Features

Screen recording

Support multi-screen recording: dual screen, three screen

Supports multiple screen resolutions:

        Normal 4:3     (XGA): 1024×768

        Wide: 16:9      (720P 1080P): 1280×720, 1920×1080

        5:4                   (SXGA): 1280×1024

Screen monitor

Specified work number, extension number list

Streaming data processing, clear and uncluttered

IM conversation recording

Chat tools

Chat time, chat content

Including receiver / sender information

RDP session recording (non-client deployment mode)

RDP protocol

Windows thin terminal

Log search

Window title

Text content

Remarks information

Bookmark information

Document management

Accurate positioning

Supports screen capture and adding recording labels during playback

Supports voice, video and screen recording synchronized playback

Supports scoring, notes, bookmarks, locks, etc.

Search by work number, extension number, call direction, main / called number, start time range, serial number, custom fields, window titles, text content, remarks, bookmark information and other conditions


System Architecture (Non-client Deployment)

Remote Desktop Protocol (RDP) is a multi-channel protocol that allows users (clients or “local computers”) to connect to a computer that provides Microsoft terminal services (server-side or “remote” computer”). Most of the Windows have the software required by the client. Other operating systems also have these client software, such as Linux, FreeBSD, and Mac OS X. DCLog Screen supports simultaneous recording of remote server-side sessions under the RDP mode (maximum concurrent 30 channels), and dynamically compress the session image data using DupliCALL’s self-developed compression algorithms and archive to network storage devices according to corresponding policies.


Architectural advantages

  • Does not occupy network bandwidth resources on agent side
  • Supports mainstream Windows thin terminal
  • There is no need to deploy any plug-ins and services on the client. The entire screen recording process is completed on the remote server side, making the solution as a whole more secure and confidential. It can meet the regulatory requirements of third-party software deployment for seat clients in the financial industry.


Related product list

811-0001-002,DCLog ES Base Package(Windows)

811-0101-002,DCLog ES Additional Server(Windows)

811-3100-001,DCLog ES SFTP/FTP

811-5000-001,DCLog ES SoIP Screen Recording License

811-5000-002,DCLog ES SoIP Screen Live Monitoring License

811-5001-001,SoIP Client Software

811-****-***, not all products are included, please contact us for details.