{"id":512,"date":"2022-06-21T11:03:38","date_gmt":"2022-06-21T03:03:38","guid":{"rendered":"http:\/\/www.recording-ts.com\/?page_id=512"},"modified":"2023-04-20T16:34:02","modified_gmt":"2023-04-20T08:34:02","slug":"intelligent-data-migration-audition-and-maintenance","status":"publish","type":"page","link":"https:\/\/www.duplicall.com\/index.php\/intelligent-data-migration-audition-and-maintenance\/","title":{"rendered":"Intelligent Migration, Audit and Maintenance \u2013 IMAM"},"content":{"rendered":"\n\n\n
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Need Intelligent Tools to Enhance System Management<\/strong><\/h3>\n

Customer Interaction Management.<\/strong> It involves voice recording, video recording, screen recording, intelligence quality assurance and monitoring, staff shift scheduling, data, documents and report management and other aspects. It is the design goal of IMAM to ensure that every interaction with customers is recorded, stored, safely transfer, keep record, and audited etc…<\/p>\n

Intelligent enable efficiency and effective. <\/strong>When a customer interaction record cannot be queried and played normally, our intelligent IMAM can help to locate the problem, make reasonable conclusions, give remedial solution, or get preventive suggestion, etc\u2026<\/td>\n

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Form a Life Cycle Closed Loop to Meet Customer Needs<\/strong><\/h3>\n

CI-<\/strong>CD-CO forms a closed loop. <\/strong>Company usually has a complex information system, involving a variety of IT subsystems. IMAM focuses on the subsystems related to customer interaction management, covering the CI-CD-CO life cycle of system management. The first M (migration) in IMAM means continuous integration which helps customers migrate data and files to different system according to business need and meet the integration requirements for the reuse of historical data and files. A (AUDIT) and the second M (maintenance) in IMAM are subsets of continuous deployment and continuous operation. They audit the data of each subsystem, conduct cross audit, maintenance, and record system maintenance and changes according to the results.<\/p>\n

IMAM satisfy customers need in managing the \u201cCustomer interaction\u201d smartly.<\/strong> It manages the complex and frequent changes scenarios of “customer interaction management” easily. It also helps data migration, data audit, operation maintenance autonomously and intelligently.<\/p>\n

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Product Combination Provides Complete Solution<\/strong><\/h3>\n

IMAM is a member of the enterprise \u201cSecurity and Compliance\u201d intelligent management product family. By combining DCLog, ISCM, IBAE, SoIP, MoIP, VideoOPTI and other products, it can form a complete and flexible total solution for \u201cSecurity and Compliance\u201d intelligent management. Each of these products can be used separately or in combination. It helps enterprises discover, stop, and prevent risks and reduce damage loss caused.<\/td>\n

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\"\"<\/td>\nDatabase\u2019s Record Index Relocation<\/strong><\/span>
\nThe record index relocation is executed regularly and preserved
\n<\/span>Data migration for databases of diverse types and versions also provided<\/span><\/td>\n		<\/td>\n\"\"<\/td>\nAudio File Relocation<\/strong>
\nMulti version and multi type recording file relocation
\n<\/span>Recording file relocation can be pre-set and scheduled, relocation record query is provided
\n<\/span>Customize the directory name of the relocated recording files is provided for easy query and use
\n<\/span>Distributed deployment, deployment rules will be uploaded to NAS storage centre<\/span><\/td>\n<\/tr>\n
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\"\"<\/td>\nAudit<\/strong>
\nProvide audit record query
\n<\/span>Support common and specified log event auditing
\n<\/span>Support SMDR record audit of mainstream PBX manufacturers
\n<\/span>Support the audit of common and customized message events of mainstream CTI manufacturers
\n<\/span>Supports the audit of specified records in mainstream PBX and CTI manufacturer databases<\/span><\/td>\n		<\/td>\n\"\"<\/td>\nMaintenance<\/strong>
\nMaintain detail log record
\n<\/span>Create diversified alarm rules to support multi-platform alarm mode
\n<\/span>Provide multidimensional data report such as monitoring data statistics, alarm record statistics, application system data, regular health report etc.<\/span><\/td>\n<\/tr>\n
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\"\"<\/td>\nOperation<\/strong>
\nConnect with SNMP, customize rules to receive and send SNMP messages in time
\n<\/span>Provide mobile app visual real-time monitoring system, which can monitor the operation status of various recording applications on the mobile screen
\n<\/span>Provide a computer-based visual real-time monitoring system for operation and maintenance staff, which can monitor the operation status of various applications of audio and video recording system<\/span><\/td>\n		<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Complete Product Suite, Provide Possibility for Sustainable Development<\/strong><\/h3>\n

We intensively focus on R&D and develop “security & compliance\u201d intelligent management related products. After years investment and research, we have accumulated rich industry leading experience in “security” and “compliance\u201d and have developed a complete product series to provide customers with solutions at various stages of “security” and “compliance”. As the AI technology becomes increasingly mature, we will adopt more AI technology to develop our intelligent products to meet the “safety & compliance\u201d need in the market and its sustainable development.<\/p>\n

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Related Product List<\/strong><\/h5>\n

846-3801-001\uff0cIMAM Base Package (Windows)
\n846-3801-021\uff0cIMAM Target License
\n846-3801-022\uff0cIMAM Migration CLog<\/span>
\n846-3801-*** , Product is not all listed out, please call for inquiry<\/span><\/p>\n<\/td>\n

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Need Intelligent Tools to Enhance System Management Cus […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-512","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/pages\/512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/comments?post=512"}],"version-history":[{"count":21,"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/pages\/512\/revisions"}],"predecessor-version":[{"id":2851,"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/pages\/512\/revisions\/2851"}],"wp:attachment":[{"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/media?parent=512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}