{"id":612,"date":"2022-06-22T13:55:57","date_gmt":"2022-06-22T05:55:57","guid":{"rendered":"http:\/\/www.recording-ts.com\/?page_id=612"},"modified":"2022-07-13T16:45:18","modified_gmt":"2022-07-13T08:45:18","slug":"voice-video-and-screen-recording-for-financial-industry","status":"publish","type":"page","link":"https:\/\/www.duplicall.com\/index.php\/voice-video-and-screen-recording-for-financial-industry\/","title":{"rendered":"Voice, Video and Screen Recording for Financial Industry"},"content":{"rendered":"\n\n\n
In response to the CIRC, the CBRC and CSRC, DupliCALL introduced the voice, video and screen recording solution for the financial and insurance industry. It features flexible combination of voice, video and screen recording functions, basing on IP network deployment, adopted high compression format, supports a variety of mobile terminals, and allows unified management.<\/td>\n\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Application Scenario<\/span><\/strong><\/h1>\n
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Product Coverage<\/span><\/strong><\/h1>\n
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Voice and video monitoring
\nat station side<\/strong><\/td>\n		Mobile voice and video
\nrecording monitoring<\/strong><\/td>\n		Computer operation
\nmonitoring<\/strong><\/td>\n		Telephone call
\nmonitoring<\/strong><\/td>\n<\/tr>\n
Face-to-face video during business operations
\nFace-to-face voice during business operations (can be used independently)<\/span><\/td>\n		Face-to-face videos recording during business operations
\nFace-to-face voice during business operations (can be used independently)<\/span><\/td>\n		Record business operation on the
\ncomputer screen<\/span><\/td>\n		Record landline calls during
\nbusiness operations<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Unified Management<\/strong><\/span><\/h1>\n
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Intelligent Analysis<\/strong><\/span><\/h1>\n
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Real-time Voice Transcription<\/strong><\/span><\/td>\n<\/td>\nKeyword Analysis<\/strong><\/span><\/td>\n<\/td>\nEmotional Analysis<\/strong><\/span><\/td>\n<\/td>\nVoiceprint Authentication<\/strong><\/span><\/td>\n<\/tr>\n
The recording between the company agent and the customer is transcribed into text in real time. This helps the agent instant respond to the customer\u2019s request and provide verbal professional suggestions, thus improving the service quality.<\/span><\/td>\n\u00a0<\/span><\/td>\nAll kinds of analysis can be done on recordings through pre-set keyword policies, such as real-time monitoring of sensitive high-risk words, offline quality inspection, etc.<\/span><\/td>\n\u00a0<\/span><\/td>\nStatistically calculate agents\u2019 emotions in different periods, analyse the emotional changes of the agent and customer. Next, analyse and understand under what circumstances customers are easily and emotionally triggered.<\/span><\/td>\n\u00a0<\/span><\/td>\nBy comparing the speaker\u2019s voice with the voiceprint registered in the database, the authentication of the speaker can be judged. This helps agent to verify the user\u2019s identity while allowing users to conduct identify verification through voice at any places.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
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All-in-one Recording<\/strong><\/span><\/h1>\n
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SIP terminal equipment to collect and transmit audio \/ video data
\nIndependent network deployment, separated from existing business networks
\nOriginated from IP switching technology, reliable solution, flexible deployment
\nH.264 video coding, docking face recognition system
\nRestful API makes customization and secondary development more convenient
\nCan be used for local, public cloud, private cloud deployment
\nMicrophone with noise reduction and beam forming technology
\nSupports multiple voice encoding formats, easy to integrate artificial intelligence
\nProven voice and video recording technology for call center appled in the telecom service center
\nIndependent to the existing security network, easy docking with business systems
\nSupports advanced video encoding format including H.264 and H.265
\nDistributed deployment, centralized deployment, hybrid deployment, cloud deployment, flexible solutions<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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Dedicated Hardware Devices<\/strong><\/span><\/h1>\n
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Audio and video capturing terminal
\n(SIP protocol, voice and video recording)<\/strong><\/td>\n		<\/td>\nBeam forming unidirectional \/ bidirectional \/ omnidirectional microphones<\/strong><\/td>\n<\/tr>\n
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DC-AP1101<\/td>\n<\/td>\nDC-AP1122<\/td>\n<\/td>\nDC-MIC200<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
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In response to the CIRC, the CBRC and CSRC, DupliCALL i […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/pages\/612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/comments?post=612"}],"version-history":[{"count":10,"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/pages\/612\/revisions"}],"predecessor-version":[{"id":1386,"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/pages\/612\/revisions\/1386"}],"wp:attachment":[{"href":"https:\/\/www.duplicall.com\/index.php\/wp-json\/wp\/v2\/media?parent=612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}