Monitor Employee Service Status and Quality More Comprehensively

Comprehensive recording on agent PC. SoIP super client is a new client recording software for agent PC released by DupliCALL. Using with DCLog centralized management system to achieve PC screen recording, screen live monitoring, hard phone recording, IP softphone recording, MIC sound card recording, USB camera recording, USB light switch, etc.

Efficiently conduct comprehensive security and compliance recording. Traditional interaction is more about voice interaction with customers. With the development of new interactive channels such as instant messaging, social media, e-mail, business blog, video interaction, unified communication and collaborative office, customer interaction based on computer desktop is growing rapidly. Therefore, how to record these interactions has become increasingly significant for businesses.

Cloud Communications. Cloud Collaboration. Cloud Live Streaming Recording

Multichannel recording. To follow the development of technology, company adopt more channel to provide diversified services. Cloud communication like DingTalk, Line, WeChat, WhatsApp, Cloud collaboration like Teams, TencentMeeting, Zoom, Cloud live streaming like JD, Taobao, Tiktok are all required to be recorded, managed and under compliance inspection. DupliCALL integrated the technology of IP data analysis and media recording to develop SoIP super client for communication platform interaction recording and centralized managed by DClog platform.

 

Multichannel Company Management Solution

Full audio, video and screen recording. SoIP simultaneously records every customer interaction process, voice interaction, screen operation and video interaction using “three-way recording” method. At the same time, record without missing any process of interaction between the agent and the customer. Moreover, this allows the behaviour and emotional expression during interaction process between the agent and customer to be traced intuitively.

Data security and centralized management. Make full use of video watermark, file verification, encrypted transmission and other technical methods to ensure the safety and reliability of recording data from capture to transmission. This solves several process risks such as malicious deletion of files, contents tampering, and upload leakage. At the same time, SoIP architecture is based on HTML 5 B/S centralized management system, which provides a centralized management portal for administrators to log in from any terminal and carry out centralized playback of video files.

Centralized monitoring and privacy protection. Remote agents and home offices are increasing rapidly. It is a concern to ensure that the remote agents are only doing their work during working hours. By installing the client software and turning on the camera of the agent’s notebook or computer, SoIP records video of the agent while ensuring the agent is also monitored by the system when he is idle. In addition, the business organization can centralize monitor and control the customer interaction process of any agent in real time through the network. Furthermore, real-time recording reminder and video content display are provided to notify the agent. The purpose is to enhance the privacy protection awareness of the agent and avoid illegal video recording.

Health alarm and data pre-processing technology. Automatic monitoring alarm reduces downtime, so that customers can promptly find problems in related equipment and have early warning to equipment managers to solve problems in time. Advanced data pre-processing technology can effectively secure the original data in the process of network data transmission. Furthermore, effectively ensure the integrity of data received by DCLog recording system, thus guarantee no video data will be lost while having with good quality.

System log Information Extraction and Screen Recording File OCR

Extract the text from computer log and screen recording information. The captured data are stored in the DCLog centralized recording system, and the log information can be restored during playback. OCR is a kind of artificial intelligence, which can be used to identify the window name and the text information in the window. Moreover, provides more dimensional basis for further service quality management in future use of ICCM.

Quality Inspection Done by Machine

SoIP is powerful and can be integrated with ICCM fully intelligent quality inspection developed by DupliCALL. Furthermore, adding screen interactive data as an additional information for quality inspection management. Moreover, continuously improve the service level of customers while improving the operation and management efficiency of the compant. This eventually increase the success rate of sales and marketing as well as assist the company in strategic decision-making.

Support Linux and Windows OS, Better Fulfil Maintenance Requirements

Besides from supporting various versions of the Microsoft Windows OS, DCLog also support other Linux OS with x86 architecture system such as CentOS, Euler, OpenEuler, Redhat, SUSE, ubuntu and UOS; and Linux OS with arm architecture system such as OpenEuler and UOS. Above mentioned Linux OS will be an important consideration since public cloud and private cloud of software are slowly migrating to Linux OS. 

Product Combination Provides Complete Solution

SoIP is one of the customer experience intelligence management product series. Products such as DCLog, ISCM, IBAE, MoIP, IMAM, VideoOPTI, etc. can be formed as a complete yet flexible intelligent security and compliance management solution. Each product from the combination can also be used alone or combined used. Furthermore, it effectively helps companies to promptly discover and eliminate risks while keeping the damage at minimum. Ultimately, makes better use of safety and compliance to create greater value.


Cloud Deployment:

Support cloud desktop
Cross-operating systems: Windows, Linux
Cross-browser: HTML5 architecture, without any plug-ins

High Reliability Design:

Supports high availability cluster deployment, downtime of a single server will not cause service interruption
Client video files can be uploaded to NAS storage or a storage device and then backed up through asynchronous archiving

Product Performance:

Single terminal monitoring bandwidth less than 50kbps
Video recording files are stored lower than 120M per hour
A single server supports 1000 agent registrations and 500 concurrent recordings
The running memory of the recording client is not more than 100M with CPU usage less than 10%

Security Compliance:

Support screen watermark function to prevent information leakage
Support automatic verification and uploading on client-side screen recording data
Support client screen recording service and process daemon, prevent misoperation on stop service or end process
Support client video recording notification, display camera recording content on client screen in real time, and prevent illegal video recording


Complete Product Suite, Provide Possibility for Sustainable Development

We intensively focus on R&D and develop “security & compliance” intelligent management related products. After years investment and research, we have accumulated rich industry leading experience in “security” and “compliance” and have developed a complete product series to provide customers with solutions at various stages of “security” and “compliance”. As the AI technology becomes increasingly mature, we will adopt more AI technology to develop our intelligent products to meet the “safety & compliance” need in the market and its sustainable development.


Related Product List

811-0002-002/L,DCLog ES Base Package (Linux)
811-0001-002,DCLog ES Base Package (Windows)
811-5000-001,DCLog SoIP Screen Recording License
811-5000-002,DCLog SoIP Screen Live Monitoring License
811-5001-001,SoIP Client Software
811-****-***, Product is not all listed out, please call for inquiry