Intelligent Migration, Audit and Maintenance – IMAM

Need Intelligent Tools to Enhance System Management

Customer Interaction Management. It involves voice recording, video recording, screen recording, intelligence quality assurance and monitoring, staff shift scheduling, data, documents and report management and other aspects. It is the design goal of IMAM to ensure that every interaction with customers is recorded, stored, safely transfer, keep record, and audited etc…

Intelligent enable efficiency and effective. When a customer interaction record cannot be queried and played normally, our intelligent IMAM can help to locate the problem, make reasonable conclusions, give remedial solution, or get preventive suggestion, etc…

Form a Life Cycle Closed Loop to Meet Customer Needs

CI-CD-CO forms a closed loop. Company usually has a complex information system, involving a variety of IT subsystems. IMAM focuses on the subsystems related to customer interaction management, covering the CI-CD-CO life cycle of system management. The first M (migration) in IMAM means continuous integration which helps customers migrate data and files to different system according to business need and meet the integration requirements for the reuse of historical data and files. A (AUDIT) and the second M (maintenance) in IMAM are subsets of continuous deployment and continuous operation. They audit the data of each subsystem, conduct cross audit, maintenance, and record system maintenance and changes according to the results.

IMAM satisfy customers need in managing the “Customer interaction” smartly. It manages the complex and frequent changes scenarios of “customer interaction management” easily. It also helps data migration, data audit, operation maintenance autonomously and intelligently.

Product Combination Provides Complete Solution

IMAM is a member of the enterprise “Security and Compliance” intelligent management product family. By combining DCLog, ISCM, IBAE, SoIP, MoIP, VideoOPTI and other products, it can form a complete and flexible total solution for “Security and Compliance” intelligent management. Each of these products can be used separately or in combination. It helps enterprises discover, stop, and prevent risks and reduce damage loss caused.

Complete Product Suite, Provide Possibility for Sustainable Development

We intensively focus on R&D and develop “security & compliance” intelligent management related products. After years investment and research, we have accumulated rich industry leading experience in “security” and “compliance” and have developed a complete product series to provide customers with solutions at various stages of “security” and “compliance”. As the AI technology becomes increasingly mature, we will adopt more AI technology to develop our intelligent products to meet the “safety & compliance” need in the market and its sustainable development.