Need Intelligent Tools to Enhance System Management

Customer Interaction Management. It involves voice recording, video recording, screen recording, intelligence quality assurance and monitoring, staff shift scheduling, data, documents and report management and other aspects. It is the design goal of IMAM to ensure that every interaction with customers is recorded, stored, safely transfer, keep record, and audited etc…

Intelligent enable efficiency and effective. When a customer interaction record cannot be queried and played normally, our intelligent IMAM can help to locate the problem, make reasonable conclusions, give remedial solution, or get preventive suggestion, etc…

Form a Life Cycle Closed Loop to Meet Customer Needs

CI-CD-CO forms a closed loop. Company usually has a complex information system, involving a variety of IT subsystems. IMAM focuses on the subsystems related to customer interaction management, covering the CI-CD-CO life cycle of system management. The first M (migration) in IMAM means continuous integration which helps customers migrate data and files to different system according to business need and meet the integration requirements for the reuse of historical data and files. A (AUDIT) and the second M (maintenance) in IMAM are subsets of continuous deployment and continuous operation. They audit the data of each subsystem, conduct cross audit, maintenance, and record system maintenance and changes according to the results.

IMAM satisfy customers need in managing the “Customer interaction” smartly. It manages the complex and frequent changes scenarios of “customer interaction management” easily. It also helps data migration, data audit, operation maintenance autonomously and intelligently.


Product Combination Provides Complete Solution

IMAM is a member of the enterprise “Security and Compliance” intelligent management product family. By combining DCLog, ISCM, IBAE, SoIP, MoIP, VideoOPTI and other products, it can form a complete and flexible total solution for “Security and Compliance” intelligent management. Each of these products can be used separately or in combination. It helps enterprises discover, stop, and prevent risks and reduce damage loss caused.

Database’s Record Index Relocation
The record index relocation is executed regularly and preserved
Data migration for databases of diverse types and versions also provided
Audio File Relocation
Multi version and multi type recording file relocation
Recording file relocation can be pre-set and scheduled, relocation record query is provided
Customize the directory name of the relocated recording files is provided for easy query and use
Distributed deployment, deployment rules will be uploaded to NAS storage centre
Provide audit record query
Support common and specified log event auditing
Support SMDR record audit of mainstream PBX manufacturers
Support the audit of common and customized message events of mainstream CTI manufacturers
Supports the audit of specified records in mainstream PBX and CTI manufacturer databases
Maintain detail log record
Create diversified alarm rules to support multi-platform alarm mode
Provide multidimensional data report such as monitoring data statistics, alarm record statistics, application system data, regular health report etc.
Connect with SNMP, customize rules to receive and send SNMP messages in time
Provide mobile app visual real-time monitoring system, which can monitor the operation status of various recording applications on the mobile screen
Provide a computer-based visual real-time monitoring system for operation and maintenance staff, which can monitor the operation status of various applications of audio and video recording system

Complete Product Suite, Provide Possibility for Sustainable Development

We intensively focus on R&D and develop “security & compliance” intelligent management related products. After years investment and research, we have accumulated rich industry leading experience in “security” and “compliance” and have developed a complete product series to provide customers with solutions at various stages of “security” and “compliance”. As the AI technology becomes increasingly mature, we will adopt more AI technology to develop our intelligent products to meet the “safety & compliance” need in the market and its sustainable development.

Related Product List

846-3801-001,IMAM Base Package (Windows)
846-3801-021,IMAM Target License
846-3801-022,IMAM Migration CLog

846-3801-*** , Product is not all listed out, please call for inquiry