Record Every Detail, Command and Dispatch

With the continuous development of society, public service and public safety have become the top priority of various industries and departments. Effective on-site command, dispatch and processing capabilities for major emergencies in command dispatching centres of various industries have also become one of the important symbols of modern management.

Command dispatching centres involves communication interaction, video exchange, data scheduling, information display and many other aspects. DCLog can completely and safely transcribe each command dispatching process into data files that can be played repeatedly and forwarded to the ASR engine. In addition, ensuring 100% voice capture while complying with the safety and compliance of command dispatching centres. Furthermore, meeting the requirement of comprehensive information recording in command and dispatch process.

Capture 100% Data While Ensuring Safety and Compliance

With the development of economy and society along with the continuous improvement of the legal system, the industry scope of the command dispatching centres has become more extensive than ever. The public has also put forward higher requirements for the response and adapt capabilities of the command dispatching centres.

DCLog supports massive data volume architecture. The method of flexibly using hardware/software shunting to perform lossless massive data distribution, thus effectively avoiding the problem of packet loss caused by high network card load due to huge data. At the same time, it also supports 1+1, N+1, N+M and other high-reliability architectures, with recording stability that can reach 99.99%. Most importantly, meets the practical needs of command dispatching in public security, subway, port, various departments and command centres at all levels.

Protect Your Data, Protect Your Interest

Data security. Sensitive data is encrypted and save into database using AES 128 algorithm. Payment card industry data security standard (PCI-DSS 3.0) is compiled to fulfil the compliance goal of the regulatory requirement. Recording file will not contain key sensitive information of the customer.

Transmission security. The communication between client and server is encrypted using HTTPS and SSL method. The content in data transmission is using AES256 encryption while SFTP is optional for file upload and archive to ensure data security.

User security. User hierarchy and user permission are used to restrict the live monitoring and playback of every recording which prevents the intrusion of eavesdropper. Bcrypt is used to ensure user security incorporating with salt encryption method.

File Authenticity. Inserting digital information into voice file, watermark information into screen recording file will ensure authenticity during the process of voice or video file transfer.  It is proven that the following principles can be effectively implemented to avoid legal risk while ensuring 100% certainty of digital document evidence.

Support Linux and Windows OS, Better Fulfil Maintenance Requirements

Besides from supporting various versions of the Microsoft Windows OS, DCLog also support other Linux OS with x86 architecture system such as CentOS, Euler, OpenEuler, Redhat, SUSE, ubuntu and UOS; and Linux OS with arm architecture system such as OpenEuler and UOS. Above mentioned Linux OS will be an important consideration since public cloud and private cloud of software are slowly migrating to Linux OS.

Product Combination Provides Complete Solution

DCLog is one of the customer experience intelligence management product series. Products such as ISCM, IBAE, SoIP, MoIP, IMAM, VideoOPTI, etc. can be formed as a complete yet flexible intelligent security and compliance management solution. Each product from the combination can also be used alone or combined used. Furthermore, it effectively helps companies to promptly discover and eliminate risks while keeping the damage at minimum. Ultimately, makes better use of safety and compliance to create greater value.

Support LDAP
Support single sign-on (SSO)
Support Docker container and virtualization
Adopt License Server for centralized management and allocation of license resources
Support SBC SIPREC recording
The recording file can be played in just 3 seconds after the call ends
Search results can be obtained from massive recording files within 5 seconds
Audio, video and screen recorded files are retrieved and played through a unified interface
Customized metadata tags enable efficient and automated searching
The standardized Restful API can better perform business system integration and fast retrieval
Support China mainstream database
Support China server such as Zhaoxin
Support China operating system such as Kylin
Support various database: MSSQL, MySQL, Oracle
Support various operating system: Windows 64-bit, Linux 64-bit
Support cross-browser operation: HTML5 architecture, no plugins required
Support Voice + AI: Support dual-track PCM file recording and real-time voice streaming; integrate with market mainstream speech analysis engines
Support Image + AI: Integrate with Optical Character Recognition (OCR) engine to recognize and record text content on agent screen

All New Recording System, Provide Solution to 100% Conversation Compliance

Listening to each recording require huge manpower and not all recorded conversations are being listened to locate an issue. Random listening is being used to actively locate an issue and due to the massive amount of recording, only management compliance effect is effective but not actual effect. With the application of artificial intelligence technology, recording system able to provide full intelligent compliance and visualized subtitles. This is helping company to increase the intelligent security and compliance management into another high level, to prepare for any internal and external challenges.

Feature Comparison List
Standard Recording System/ Intelligent Recording System
DCLog Product Series DCLog ES (Standard)
(Enterprise Standard)
DCLog EP (Intelligent)
(Enterprise Professional)
DCLog EC (Intelligent)
(Enterprise Compliance)
Database Platform/ Intelligent Technology SQL Related Database
Elastic Corporation Search
ASR Voice Recognition Engine
Search and Playback Recording Method Search based on SQL rule
Search based on keyword  一
Dual wave visualized playback
Dual subtitle visualized playback
Intelligent Tagging/ Violation Detection Preset violation rule
Auto tagging violated calls
Manual evaluation on violated calls
Intelligent Tagging/ Call Type Categorization Preset categorize rule
Auto tagging based on rules
Manual evaluation based on type
Remark: Intelligent recording system can be applied in various scenario, this table is only displaying example of Intelligent Tagging for Violation Detection and Call Type Categorization. Please contact us for more scenario.

Complete Product Suite, Provide Possibility for Sustainable Development

We intensively focus on R&D and develop “security & compliance” intelligent management related products. After years investment and research, we have accumulated rich industry leading experience in “security” and “compliance” and have developed a complete product series to provide customers with solutions at various stages of “security” and “compliance”. As the AI technology becomes increasingly mature, we will adopt more AI technology to develop our intelligent products to meet the “safety & compliance” need in the market and its sustainable development.

Related Product List

811-0002-002/L,DCLog ES Base Package (Linux)
811-0001-002,DCLog ES Base Package (Windows)
811-2700-001,DCLog Media File Encryption
811-9900-005,DCLog Voice Recording License for IP
811-9900-007,DCLog Voice Recording License for Analog
811-****-***, Product is not all listed out, please call for inquiry