Our Xision is to Bring Innovative Experiences and Value to Our Customers with “Observability for Unified Communications Applications.”

“Applied Observability” is one of the top ten technology trends in the IT industry for the future. DupliCALL will actively participate in the early exploration and specific practice of this trend application technology in the field of enterprise unified communication, and work with our customers to face the challenges brought by future technology trends and future market environment changes.

“Unified Communications Application Observability” Software will Become an Important Source of Data-driven Decision-making

Start with data from your office interactions, record, analyze, and make recommendations that enable you to more quickly and accurately observe the information interactions of systems inside and outside the enterprise and make future decisions accordingly. When the relevant software system is implemented in the enterprise and continuously used, the response time of internal and external business operations will be shortened, and business operations can be optimized in time or even in real time.

The principle of “enterprise communication application observability” is: by observing the information output of the enterprise unified communication system to judge the internal state of the system, and then optimize the system, especially when a variety of AI artificial intelligence-related systems are introduced, the “IT observation” and “IT monitoring” of robots become more important and more complex, and the timeliness requirements for optimization and adjustment are becoming higher and higher. In addition, when we extend this concept from the perspective of simple “IT observation” or “IT monitoring” to the operation of enterprise organizations, we call it “generalized application observability”. “Generalized application observability” feeds back these observable feature data in a highly integrated and integrated way, creating a decision-making cycle that improves the effectiveness of organizational decision-making.

During the operation of intelligent enterprise communication, observable raw data with structured characteristics or structure-like characteristics will be generated, such as call audios, interactive videos, screen images, instant messages, emails, operation logs, API calls, file transfers, and so on. “Enterprise Communication Application Observability or Generalized Application Observability” software processes these observable feature data to make reasonable and effective decisions by “letting the data speak”.

The use of “Observability for Unified Communications Applications” software enables organizations to leverage the characteristics of their data to gain a competitive advantage. Unified Communications Application Observability software is a powerful tool for its ability to increase the strategic importance of the right data at the right time so that organizations can act quickly based on objective characteristic data rather than subjective management intent. If planned and successfully implemented in strategy, Unified Communications Application Observability software will become an important source of data-driven decision-making for intelligent Unified Communications.

Constantly Strive to Keep up with Technology Trends and Become a Technologically Advanced and Respected Company in the Market Segment

Starting from the enterprise office recording, after years of development and the following of the world’s advanced status enterprises in the industry, we finally came to a new intelligent era, the opportunities and challenges faced are unprecedented, we have chosen a “specialized, specialized and new” road, I believe that under the majority of customer support, through continuous efforts, and strive to become a “specialized, specialized, new” software enterprise that can go out of Asia, and create higher value for customers under the trend of new technologies.