Financial Services
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China Asset Management Microsoft Skype for Business recordings / 1500 Ch users, 200 Ch concurrent Established on April 9, 1998, China Asset Management Co., Ltd. (ChinaAMC) is one of the first nation-wide fund man- |
Securities
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Guotai Junan Securities Cisco IP recording / 200 Ch concurrent, dual hot standby Founded in 1999, Guotai Junan (GtJa) is one of the largest securities companies in China in terms of company size, business scope and geographical coverage. GtJa looked for an easily installed and maintained call recording solution |
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Shenwan Hongyuan Securities Huawei IP recording / 1000 Ch Shenwan Hongyuan Securies (Shenwan Hongyuan) is the first securities company to be incorporated in China. The firm has developed into a large and comprehensive securities company with about 8,000 employees and a registered capital of CNY 33bn. DupliCALL provided recording solution for the contact center, and has deployed respectively 500Ch IP recording solutions in Shanghai and Xinjiang office. The recording system acquires Huawei IP signaling and media from span port, and is integrated with the Shenwan Hongyuan’s business system so that users can search and playback recordings from their system. |
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Guosen Securities Co., Ltd. Huawei IP recording / 600 Ch concurrent Guoxin Securities Co., Ltd. was formerly known as Shenzhen Guotou Securities Co., Ltd., established on June 30, 1994. |
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Huaxin Securities Huawei IP recording / 300Ch users, 60Ch concurrent Shanghai Huaxin Securities Co., Ltd. was established in 2003 in Shanghai, China and is a wholly-owned subsidiary of Shanghai Huaxin International Group Co., Ltd. |
enterprise
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Ping An Technology
Huawei IP Recording / 300 Ch Concurrent Ping An Wecontact is a PaaS-based enterprise cloud communication product by Ping An Technologies, which is characterized by its security, intelligence, efficiency and stability, and provides communication application services for enterprise users. |
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Saudi Basic Industries Corporation (SABIC)
Avaya IP Recording / 50 Ch concurrent Saudi Basic Industries Corporation (SABIC) is the world’s leading producer of chemicals, fertilizers, plastics and metals with a customer contact center in Guangzhou. |
Government agencies
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Hubei Tobacco Monopoly Administration Avaya IP Recording / 300 Ch concurrent Hubei bureau of State Tobacco Monopoly Administration (Hubei Tobacco) has multiple contact centers in different |
Public utilities
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Hunan 120 Emergency Medical Center Alcatel Digital & Analog Phones Recording / 24 Ch Concurrent The 120 emergency Medical Center of Hunan province looked for a call logging solution for call centers in three |